All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic experience while giving you total peace of mind. Most items sold by Bougimal are covered by the following comprehensive product warranty. Please check our Warranty Exemptions and Notes below.

We will provide 45 days of free paint replacement. Please contact us at service@bougimal.com 

7 DAY DEAD ON ARRIVAL (DOA) GUARANTEE

If your item arrives damaged or is not working, please contact our Customer Service for authorization within 7 days of the order received. We can send you a new item free of charge, or you can choose to receive a full refund. We dedicate to make every single purchase is 100% risk-free.

 

What items are returnable?

  • Within 30 days from the purchase
  •  In original condition: resell-able.
  • Undamaged.
  • In the original package.

 

Kindly note that NOT ALL PRODUCTS SUPPORT RETURN

The general return policy applies to all products except Custom Product.

 

Only purchases made directly from www.bougimal.com can be applied to this policy while the items purchased from other retailers excluded.

 

30-DAY MONEY-BACK GUARANTEE FOR ANY REASON

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Bougimal’s warehouse for inspection, the refund process will begin.

 

Strong recommendation:

Please keep the product and all packaging materials after you received the order in case warranty application.

Returns must include all accessories

  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, Bougimal refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

 

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Bougimal’s official online stores, please contact retailers for refunds. For quality-related issues, please see below.

 

Process:

  • Buyer must provide sufficient proof of purchase
  • Bougimal must document what happens when buyers troubleshoot the product
  • The defective item’sserial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that Bougimal needs to have returned, warranties on those replacements are voided if the wrong item is returned to Bougimal or if the defective item is not returned.

 

If you wish to submit a warranty case, kindly prepare photo/ audio/ video documentation with details and any other necessary materials you think would help us to understand the issue.

 

Valid proof of purchase:

  • Order number from online purchases made through Bougimal
  • Sales invoice

Warranty claims for product defects expire 30 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 30-day warranty claim request period, whichever is longer.

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers.

 

HOW THE RETURN PROCESS?

STEP 1

Please contact us :service@bougimal.com. You will receive a confirmation Email with the details and status of your request.   

STEP 2

Pack the item(s) into the original packaging and address it to:

Recipient: :DPC Germany GmbH +yoyo0613

Address: Rheingaustrasse 19, Oestrich-Winkel, 65375

Tel: 015753683519

*Please ensure the integrity of the items, including boxes, manuals, and so on.

STEP 3

Post the item(s) to us via your preferred shipment method.

STEP 4

You will be notified via Email once your parcel reaches us. Further instructions will be provided in it.

 

WHEN CAN I EXPECT THE REFUND?

Once we have processed your refund, you will receive a confirmation email from us. If you have opted for a refund via the original payment method, please allow up to 14 business days for your account to be credited. If you do not receive your refund after 14 business days, please contact your payment processor directly for further information.

 

The right of return/exchange is not valid for articles returned incomplete, damaged, or used.

 

Only the purchase price of a returned item will be refunded. Any duty or taxes that have been paid, as well as the original shipping charges, will not be refunded.

 

MISSING ITEM(S), WRONG ITEM(S) OR INCORRECT PACKAGE SENT

Please be sure to unseal your parcel and check the contents carefully before signing for the package.

 

For any issues, kindly follow our warranty process to avoid any delay:

Contact our Customer Service (service@bougimal.com) and provide your order number.

Please send us clear images which include packaging, shipping labels, and (if applicable) the item you received.

Possible Solutions: 

- If there is any item missing, we will resend the missing parts free of charge within the warranty period.

- If we had shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).